Welcome to our Ts&Cs Information. For all purchases from Pygmy Up website, by placing order(s) you agree to be legally bound by following terms and conditions.
The price of the product provided on the website does not include shipping, which needs to be paid by the buyer.
We accept PayPal as a main method of payment - if you don't have PayPal you can select pay as guest and will be redirected to card payment via PayPal. All customised - made to order items require payment before we can start sewing and we cannot accept returns.
Delivery and timescales:
All fleece items are subject to fleece fabric availability and pictures may not depict the exact colour of fleece. We aim to have all fleece products ready made in stock to mitigate any potential delays due to number of orders. It takes up to 2-7 working days to create new fleece accessories from the payment day (if not available in stock).
Our fabrics are imported from Germany and therefore any delays in deliveries will be communicated to the purchaser and refund or alternatives may be offered.
Courier delivery takes 3-5 working days within UK and 3-9 days to EU countries. We use hermes tracked for UK deliveries and we cannot take responsibility for wrong address provided by the customer in this case you would need to contact hermes yourself to rectify issue (we will provide tracking number on request). Sometimes items are damaged in transit - if that happens please contact us and we will try to solve the issue ASAP.
Although I aim to dispatch items as soon as possible it can sometimes take me up to 4 working days to dispatch parcels. Please contact me before ordering if you need faster delivery.
Due to hygiene reasons we cannot accept returns on fleece products, we check them before sending and they cannot be damaged in the courier (please do contact us with photos if there is a problem with the fleece item and we will be happy to find solution).
We will accept returns on other items as long as they are in original packaging and in unused condition. Buyer is to cover shipping fees unless the product is damaged then we will fully refund or exchange.
*before sending the item back to us please make sure that the return is authorised by us otherwise you may not receive refund for the item.
We often use recycled packaging as we want to help mother nature and some packaging is suitable to be reused, this way we also improve our prices too.